Name: Andrew Bergeron
Tell us about your career:
My maintenance career officially started in 2009 when I was hired as an entry-level tech on a property in Greensboro. I had lots of prior experience with household repairs and projects which was helpful but I still had a lot to learn about the apartment industry. Within my first few months, I obtained my EPA and CPO certifications, and not long after I was placing orders with suppliers and scheduling vendors. After about a year and a half, I transferred to another property and was promoted to supervisor. During the next few years, I spent time on all kinds of different properties, new, old, larger and larger, and even started to travel to onboard new supervisors in different markets. Throughout this time I never stopped learning new things at every stop and eventually used that knowledge and experience to reach my current position as Regional Service Manager.
What advice do you have for someone just starting in your field:
Do not be afraid to take on challenging projects that may be out of your comfort zone. New projects lead to learning opportunities and build confidence in your abilities for future tasks.
Anything else you would like to share:
Prior to my career in maintenance, I had spent many years in restaurant management and the greatest takeaway from that time has been the need to deliver excellent customer service. Listening to the needs of the resident with an empathetic heart no matter how small the problem may be, goes a long way to resolving the issue and helping build a trusting relationship between the resident and the property going forward. Remember it may be your 15th service request of the day but it is that resident's first interaction with you, make it a positive one.