Monday, 5/24/21

12:00 PM - 2:00 PM l Lobby Day Session 
Speakers: Representative William O. Richardson, Bo Heath, AANC Lobbyist & Janae Moore, AANC Director of Government Affairs

Kick off AANC’s 2021 Virtual Sessions with Lobby Day! All week long AANC Affiliates will meet with lawmakers to advocate for the needs of the Multifamily industry and we need owner/operators and suppliers to help with this initiative. Prep for your virtual visits by joining us to review AANC’s Legislative Agenda during our issues briefing and Q&A session. 

Tuesday, 5/25/21

10:00 AM - 11:00 AM l Digital & Social Media Marketing Roundtable with Industry Innovators
Moderator: Stephanie Loyd Panelists: Nikol Edwards, Rachel Garavito Young, Kate Jarrell

Every business must have a marketing strategy and in the ever-changing digital marketing world, owner/operators and suppliers alike have to stay abreast of evolving developments. Join our panel of industry innovators to hear about the latest and emerging trends in the world of digital and social media marketing. 

2:00 PM - 3:00 PMWhat You Need To Know Now & What’s Next in Maintenance
Moderator: Amy Dilisio Panelists: Ryan Brady, Steve Hayworth, Franklin Rodriguez

Maintaining a multi-family asset is critical to the financial health of a property, the success of the team, resident retention, and the relationship with our suppliers.  Whether you are a maintenance associate, oversee the maintenance department, or support the maintenance team in other ways, you won’t want to miss this session! Join our panel of maintenance experts to hear ideas to improve customer service and efficiency and learn new tricks and tips to continue to serve residents safely in the era of COVID. Attendees will come away with ideas in these four critical areas.  

  • Enhance the make ready turn process
  • Learn team leadership techniques 
  • Hacks to increase team effectiveness and productivity
  • Be prepared for what’s next in maintenance

Wednesday, 5/26/21

10:00 AM - 11:00 AM | Everyone Can Be a Geek!
Speaker: Russ Webb

Regardless of the type of company you work with or the role you play within your company, technology is a big part of our world! In this session you will learn tech tools and tips to be more productive, streamline your processes…and some that are just fun! All aspects of tech tools will be covered from web tools, SaaS, apps and more! Don’t worry about not knowing a
megabyte from a terabyte…at the end of this session you’ll have a whole new arsenal of tech tools!

2:00 PM - 3:00 PM l Legal Issues Update
Speakers: Chris Loebsack & Todd Whitlow

A fast-moving presentation covering any and all emerging issues in the multifamily industry to include updates on fair housing trends, areas for risk management concern and any changes in case law or statutory law that might have taken place between now and the conference. This presentation will ensure that all attendees are as up to date as they can be on best practices to avoid being the next target of litigation while also providing some level of entertainment and levity to what can sometimes be a heavy topic.

Thursday, 5/27/21

2:00 PM - 3:00 PM l It’s in the Pause Leadership: Emotional Intelligence in Action
Speaker: Valerie Sargent

Everyone who has handled irate customers knows about emotional reactions. Do you realize that your Emotional Intelligence (EQ) is the leadership skill guiding these common interactions? EQ skills around personal and social competence help you lead your teams to better results, enhanced communication, and higher productivity. As a leader, you must be aware of the team culture you create. Learn to develop your "pause" and discover how your EQ makes you a stronger, more effective leader.

5:00 PM - 6:00 PM l Awards & Appreciation Celebration
MC: Mindy McCorkle, AANC Education Committee Chair

You don’t want to miss this exciting last session of the AANC Illuminate Your Monitor series!  We’ll be introducing the AANC 2021-2022 Board of Directors, announcing the 2021 Larry Cranford Scholarship winner, recognizing AANC Leadership Lyceum Class of 2020, celebrating the 2021 AANC Hall of Fame Inductees, revealing the 2022 AANC Education Conference Theme and announcing the virtual AANC PAC raffle winners.