Conference Keynote Speaker
With Sam Glenn, "It's all about attitude and it all starts with attitude!" Sam went from working nights as a janitor - negative, depressed and sleeping on the floor - to discovering renewed purpose, happiness and humor. Sam Glenn has been named Speaker of the Year on several occasions by meeting and event organizations and won two national awards for his training videos. Hundreds of organizations use Sam's videos monthly to kick off their staff meetings (SamGlenn.com). For the past 20 years, Sam Glenn has been traveling the country full time speaking to audiences from every industry and some crowds as large as 75,000 people. In addition, Sam is a gifted artist and author of 18 books. Sam and his wife and two girls currently reside in Carmel, Indiana, but are originally from Minnesota. Sam has a popular online newsletter - A Kick in the Attitude, which he gives away one of his large paintings every month to one of his subscribers. Sign up for a chance to win his artwork at SamGlenn.com.
Conference Keynote Speaker
Courtney Clark is the luckiest unlucky person in the world. After a series of major struggles beginning in her mid-20s, she has built two successful businesses and is the author of two books, including her most recent book The Successful Struggle: Powerful Techniques to Achieve Accelerated Resilience. She works with people who want to adapt faster and achieve more, and her presentations combine left-brained strategies with a right-brained approach.
Special Guest, NC Attorney General
Josh Stein was sworn in as North Carolina’s 50th Attorney General on January 1, 2017. Stein is focused on protecting North Carolina families from crime and consumer fraud.
Stein has made combatting the opioid crisis a top priority. His office drafted the STOP Act to reduce the number of people who become addicted to opioids through smarter prescribing practices and the Synthetic Opioid Control Act to close loopholes in state criminal law concerning fentanyl. Both laws passed the General Assembly unanimously and were signed into law by the Governor.
Prior to being elected Attorney General, Stein served as a state Senator and as a Senior Deputy Attorney General in the North Carolina Department of Justice. In the State Senate, Stein successfully led efforts to put more violent criminals behind bars by expanding the state’s DNA database. Stein wrote the School Safety Act and legislation that banned stalking using GPS tracking devices.
For his work in the state Senate, Mothers Against Drunk Driving (MADD) and the AARP of North Carolina each named him legislator of the year and his Republican and Democratic colleagues ranked him as the most effective Democratic senator.
As Senior Deputy Attorney General, Stein worked to protect kids from online sexual predators and to help run the payday lenders charging loan shark interest rates out of the state.
Stein previously taught high school in Zimbabwe, served as legal counsel in the United States Senate, and worked with two economic development organizations in North Carolina.
Stein is a graduate of Dartmouth College and earned law and public policy degrees from Harvard University. He and his wife Anna have three children, who all attend North Carolina public schools like they did.
Rommel (pronounced "Roh-mel") Anacan is one of the most dynamic, entertaining and educational speakers in the multifamily industry today. In 2017 Rommel became the newest member of the famed Apartment All Stars team! Like many of you he is a multifamily housing industry veteran, having worked at all levels of the industry from onsite to corporate, where he developed a reputation for solving common industry challenges in uncommon ways. He founded his company, The Relationship Difference, in 2011 and today Rommel works with leading companies and organizations nationwide helping them achieve their maximum potential and performance by "Igniting Life-Giving Transformation" wherever he speaks! He has spoken at the National Apartment Association Education Conference, Multifamily Pro Brainstorming, and at some of the largest multifamily industry events around the country. Learn more about Rommel by visiting www.RelationshipDifference.com.
Will Brownlee has practiced law for 19 years on behalf of landlords in North Carolina and South Carolina and has been active in the apartment industry for over 21 years. Will founded two law firms whose attorneys continue to represent landlords and management companies throughout North Carolina and South Carolina in the areas of evictions, real estate and landlord-tenant law, and fair housing defense. Will also serves as the author of the AANC Lease forms and the AANC Legal Handbook; he also serves the National Apartment Association (NAA) as its local counsel for revisions and necessary updates to its standard lease forms used in NC and SC. Committed to landlord education, Will regularly instructs legal seminars to rental industry members throughout the Carolinas. Will served as Executive Director of the Apartment Association of North Carolina, and is now enjoying retirement.
Chris Carter is a Regional Vice President with Carter-Haston Real Estate Services, based in of Nashville, TN. The firm owns and manages over 12,000 units in North Carolina, South Carolina, Georgia, Florida, Alabama, Arkansas, Texas, Tennessee, and New Mexico.
Chris has served in several different capacities over his 18 years in the business beginning as an On-site Manager, this was followed by Area Manager, Regional Manager and he is currently a Regional Vice President.
Chris served in numerous positions at the Apartment Association of Greater Columbia from 2002-2011. He was a Member-at-Large, Treasurer, Vice President, and President. He also served the South Carolina Apartment Association from 2006 -2016, in which he was Treasurer, Vice President, President, and is currently serving as the Immediate Past President.
Cindy Clare, Chief Operating Officer with Bell Partners, Inc. For the past 12 years, Cindy Clare has served as President of Property Management at McLean, Virginia based Kettler, responsible for nearly 30,000 units in seven states as well as the District of Columbia. She helped Kettler grow its platform; enhance new-development and lease-up capabilities; and develop training programs. She also led its third-party business development initiative and established policies and procedures necessary to operate Kettler's management platform. Prior to her work at Kettler, Clare was vice president for residential properties for the Mark Winkler Co. and Senior Property Manager for Charles E. Smith Residential Realty.
Cindy Clare is a recognized leader within the multifamily industry. In 2011, she was named one of The Washington Business Journal's "Women Who Mean Business." In 2005, she was honored as one of the "10 Most Influential Women in Real Estate" by Multifamily Executive. She was recently chosen as Chairman of the National Apartment Association.
Josie Eatmon is the Executive Director (ED) of the Triangle Apartment Association (TAA) located in Raleigh NC, and has served in that capacity for 12 years. She is responsible for all management functions of the Association including leading a staff of nine, direction of all activities as prescribed by the Board of Directors, and active participation at the state (AANC) and national levels (NAA). Within TAA, she serves as liaison to the Executive Committee & Board of Directors, Nominating, and Finance Committees, as well as special task forces.
Prior to becoming ED she was the Association’s communications director for 7 years. Before entering the apartment industry, Josie worked in the non-profit sector as the communications director with the central NC chapter of the Girls Scouts of America for 5 years. In the for profit sector she worked in promotions at WRAL-TV for ten years.
On the AANC Board of Directors for 10 years, she concluded six years of service as the AANC-PAC Treasurer responsible for managing the statewide association’s PAC donations and distributions.
With NAA, Josie has served on multiple committees over the years. Currently she serves on the NAA Education Institute’s Board of Directors and is the co-chair of the Diversity & Inclusion Task Force appointed by NAA 2017 Chair Cindy Claire. In 2016 she served as the lone AE on the NAA CEO Search Committee. Most notably she was the 2014 President of the NAA Association Executive Council, and a 2006 NAA Lyceum Graduate. Other NAA committees have included the NAA Education Conference (4 yrs.), IRO (2 yrs.), and Membership Growth Task Force.
The lights of her life are her 2 children: Airess who resides in Frisco TX, and Joshua who lives in Raleigh. Her hobbies include reading, the theatre, and collegiate and NBA basketball and football.
As head of the Raleigh regional office and Vice President of Development, Jeff is responsible for the development, design, construction and stabilization of Northwood Ravin’s multifamily and mixed-use developments. Working closely with the in house development, general contracting and property management teams, he has been a key contributor to the successful development of over 5,000 residential units and 950,000 sq. ft. of retail and office commercial real estate. One of the original employees of Northwood Ravin; Jeff has 12 years experience in development and a total of 20 years in construction. Active local Northwood Ravin projects include Carolina Square a $120 million dollar mixed use project with office, retail and residential in downtown Chapel Hill; Van Alen/555 Mangum a high rise/midrise mixed use project in Downtown Durham; Carraway Village a 55 acre master plan with multifamily and commercial in North Chapel Hill as well as two large master planned projects in Nashville.
Jeff is a registered Professional Engineer, licensed Real Estate Broker and LEED accredited professional. Affiliations include ULI, GBI, USGBC and the Triangle Community Coalition. Jeff served 7 years active duty in the US Navy Civil Engineer Corps. He holds a Bachelors of Science in Civil Engineering from NC State and a Masters of Science in Engineering from the University of Texas at Austin.
Northwood Ravin is a privately held luxury apartment and mixed use development, construction and property management company serving the Southeastern United States. Based in North Carolina with offices in Charlotte, Raleigh, and Tampa, Fla., Northwood Ravin has luxury residential and mixed use projects in Chapel Hill, Durham, Northern Virginia, Charlotte, Dallas, Nashville, Atlanta, Tampa, Orlando and Miami.
Michael D Holmes received his Bachelor of Arts in Banking and Finance from Furman University in 1975. He was with the U.S. Shelter Corporation from 1975 — 1987 where he was Controller of Property Management Accounting, Assistant Vice President in charge of Acquisitions Due Diligence, and Assistant Vice President in charge of Asset Management. He has been President of Easlan Management Company since its inception in 1987. He is a licensed Broker in North Carolina and Georgia, and is Broker-in-Charge in South Carolina. He currently serves as the Vice Chairman of the Board for the National Apartment Association.
Working as Theresa L. Kitay, Attorney at Law, Terry Kitay has provided general consultation and defense representation on civil rights issues in the real estate industry for nearly 30 years. Since leaving the United States Department of HUD where she prosecuted fair housing cases throughout the Southeastern United States, Terry has continued to practice exclusively in the field of fair housing and accessibility. She represents owners, developers, managers, housing authorities, non-profit providers, architects, and engineers throughout the country. Terry is also a founding Director of The Fair Housing Institute, Inc., an educational resource providing live and online training to the multifamily housing industry on all civil rights issues.
Colleen Kochanek is the founding partner of Kochanek Law Group, formed in April of 2009 with the goal of providing straightforward information and practical advice to clients regarding their legislative and regulatory problems. The firm is committed to providing clients with excellent services and communication. Colleen represents a variety of trade groups and businesses at the North Carolina General Assembly. She keeps her clients informed on legislative involvement and strategy, including working to enact specific legislation, regulatory changes and budgetary measures of interest to clients. Colleen received her Bachelor of Arts degree from Indiana University in Bloomington, IN and her Juris Doctorate from Wake Forest University School of Law in Winston Salem, NC. Prior to forming Kochanek Law Group, she was a partner in the Raleigh law firm of Smith Moore Leatherwood where she focused on legislative and administrative law.
Chris is a Partner in the law firm Caudle and Spears, P.A., and is also the founder and Managing Partner of the law firm Loebsack & Brownlee, PLLC. Chris is a 1996 graduate of Duke University School of Law (J.D.) and a 1993 graduate of Clemson University (B.S.). He has been a resident of Gastonia and Charlotte since graduating law school in 1996. He has two sons, Joseph and Thomas. Chris' legal practice focuses primarily on representing national Multifamily & Single Family Operator property management firms, but he regularly handles construction law and commercial litigation matters, as well. Also, Chris is a Certified Mediator who regularly mediates Business and Construction Litigation cases for other attorneys.
Jon Lowder joined the Piedmont Triad Apartment Association (PTAA) as Executive Director in 2009, after spending 20 years in a variety of roles in the non-profit and publishing industries. In 2016 he served as president of the National Apartment Association's Association Executive Council (AEC), and in 2017 he served as the AEC representative on NAA's Strategic Plan Task Force.
As the Marketing Specialist for Blue Ridge Companies, Stephanie assists in driving the performance of the Blue Ridge multifamily portfolio through increasing brand awareness and implementing the company’s marketing and leasing strategies. She also oversees the philanthropic and sponsorship initiatives.
In addition, Stephanie is responsible for the development and implementation of the Preferred Employer Programs and for the ongoing outreach marketing training of the company’s on-site associates. She is currently a member of the National Apartment Association’s PAC Ambassadors and Marketing & Communication committees. She also serves as the NAA NextGen Vice Chair.
She was the recipient of the inaugural NAA Rising Star Award in 2017 and also received PTAA’s Corporate Professional of the Year for 2017. She also currently serves as the AANC NextGen committee chair. In her free time, she enjoys spending time with her husband and two boys, Azton and Paxton.
Mindy McCorkle spent decades directing operations for property management companies before she started Enhancement Talent Development where Mindy focuses on identifying and enhancing talent through workshops, seminars, keynote presentations, individual coaching, and consulting. She has more than 30 years of experience in management, sales, operations, and leadership but don't let that fool you! She's refreshing and original and has a motivational presentation style. Folks frequently comment on Mindy's approachability and authenticity, and view her as an aspiring leader and mentor. She has a long list of awards but is most proud of being named the National Apartment Association's Designate of the Year, being inducted into the Greater Charlotte Apartment Association's prestigious Education Hall of Fame, and being named the GCAA's Instructor of the Year TWICE. She is a graduate of the National Apartment Association's Advanced Instructor Training Program and excels at facilitating exceptional learning experiences.
Andy Meador, CAMT, is the Vice President and Director of Capital Projects with McDowell Properties, a real estate investment firm based in Plano, Texas. McDowell Properties is a leading multifamily operating company in the United States that acquires and repositions multifamily investments across the country. Andy started his multifamily career in the mid-80s as a groundskeeper and worked his way to numerous maintenance positions including Maintenance Director and Trainer. He has spent 31 years working and studying habits of maintenance teams and knows the challenges they face every day. He is a faculty member of the National Apartment Association Education Institute (NAAEI); a Certified Pool Operator Instructor for the National Swimming Pool Foundation, a proctor for the CFC certification exam, and also instructs portions of the NAAEI CAPS and CAM designation programs.
Craig leads development activities for Terwilliger Pappas in the Charlotte market. Prior to Terwilliger Pappas, Craig lead Corporate Finance activities for Greystar Real Estate Partners, the largest property manager and one of the largest owners and developers of apartments in the United States. Craig has 15 years of total work experience, 7 in real estate.
•University of North Carolina at Chapel Hill –Masters of Business Administration, Awarded Michaux Fellowship
•University of Michigan at Ann Arbor –Bachelor of Arts, Economics
As Executive Vice President of Blue Ridge Companies, Susan is responsible for strategic planning, operational positioning, and the overall performance and management of Blue Ridge's commercial portfolio. Susan holds the Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designations through the National Apartment Association, and is a licensed Real Estate Broker in North Carolina, South Carolina, Tennessee, and Georgia. She has served as a board member and as President of the Piedmont Triad Apartment Association, is a Past President of the Apartment Association of North Carolina, and currently serves as a Regional Vice President for the National Apartment Association. Her combined experience and success in the industry led to her being recognized by Triad Business Leaders as one of their Women Extraordinaire in 2009.
Courtney Patterson, a Senior Marketing Associate for Greystar's North Carolina area, has been in the apartment industry for 10 years and a member of Greystar since January 2014. Her experience ranges from stabilized, thirty year old rehabs to lease-ups in both student and conventional housing. Courtney began her marketing experience at WNCT-TV where she was the Marketing Director for three years and returned to property management in 2009. Since then she has held such roles as Marketing and Leasing Manager for a 1400 bed student housing deal, Regional Leasing and Marketing Manager over 32 properties, and as a Community Manager of Solis Ninth Street in Durham, North Carolina. She was the recipient of the 2014 Apartment Internet Marketing Video Award for Judge's Pick and Amateur Video, Property Management and 2015 Greystar-Carolina's Operational Excellence Award.
Rebecca Rosario-Bueno, NALP, CAM, NAAEI is a trend-spotting visionary with over 25 years of tried and true on-site and corporate property management experience. She is President of Full House Marketing, Inc. ® North Carolina, a single resource for:
Lease Up and marketing services
Staffing and talent acquisition
Training and talent development
Rebecca is Co-Founder of PMManuals.com, a property management policy creation company, and an Apartmentor ©. She is the current AANC Supplier Council Chair, a NAAEI faculty member, and a former Director of The Triangle Apartment Association and Piedmont Triad Apartment Association Board(s). Rebecca is a multiple NAA Education Conference Speaker and a multiple Multifamily Pro Brainstorming Presenter and Facilitator. She is known for her innovative manner and tact to leasing and marketing apartments, along with her passion for education and talent development. She married, has three children, and loves to dance.
Katie Rigsby is a Keynote Speaker, Facilitator, and Inspiration Specialist. She has over 17 years of experience in the multifamily industry and has successfully managed properties, capital improvements, employees, crisis and finances with professionalism and confidence. Katie is a CAPS, CAM, and NALP credential holder and a licensed Louisiana Realtor. The skills Katie has acquired through her education and experience managing a portfolio of 3,000 units and over 200 employees has allowed her to educate industry professionals nationwide. As a faculty member of NAAEI, she facilitates credential courses and is dedicated to educating industry professionals. Katie shares her knowledge through inspirational keynote speeches and educational seminars on a wide range of topics and as the Sales Editorial Director for Rent & Retain Magazine. Katie's passion is people, and her mission is to inspire success one person at a time!
Denise Ryan helps light the fires of enthusiasm so people can do great things. She has worked with IBM, USAA, the Department of Homeland Security and many other organizations to help their people stay fired up and productive. She has spoken for several apartment associations as well as property management companies (and was a happy apartment dweller for many years!). She is both an MBA and a CSP (Certified Speaker Professional), a designation of excellence held by less than 10% of professional speakers. She recently made Meeting & Convention Magazine's list of planners' favorite speakers alongside Bill Clinton, Condoleezza Rice, and Anderson Cooper. She's been speaking professionally for 18 years. Her sessions have great information - and she's funny!
Amanda has grown up in the real estate development and property management field and has held many jobs from trash collector to her now current role. She attended UNC Charlotte where she spent several years studying community development and real estate development. Amanda Williams has over 11 years of experience in multifamily property management and real estate development. She has held several industry positions with both local and national companies here in the Piedmont Triad and the Charlotte Metro area. Amanda has been with BSC Holdings, Inc. for 10 years and oversees the property management operations as well as actively involved in the development of new rental and for sale communities. Before joining BSC Holdings she worked in the construction and land acquisition department of the Carroll Companies, a competitor of BSC Holdings. She is currently the President of the Piedmont Triad Apartment Association and actively involved in the Government and Industry Affairs Committee as well as the elections committee and membership committee for The Triad Real Estate Building Industry Coalition. She is also currently serving on the Apartment Association of North Carolina's board. She is married and her and her husband have a little boy.
Lia Nichole Smith is the Vice President of Education and Performance for ApartmentRatings and SatisFacts. She is a published author, with over 15 years of proven experience in solving challenges for conventional, affordable and senior communities. Prior to her current role, Lia was the Director of Marketing and Training for SPM Property Management. She is credited with not only managing their feedback and mystery shop programs but also building an online university of over 70 courses, enabling on-demand access to critical training.
Ken Szymanski has served as Executive Director of the Greater Charlotte Apartment Association (GCAA) since 1986. He represents and promotes the rental housing industry before the media, legislative bodies, other trade associations, and the GCAA membership. Ken is a Registered Lobbyist in the North Carolina General Assembly and served as Executive Director of the Apartment Association of North Carolina for 29 years. He has twice been named "Association Executive of the Year" by the National Apartment Association. He holds a B.A. degree in Urban Geography from the State University of New York at Albany and a Master's in City & Regional Planning from Western Kentucky University. He is a member of the American Institute of Certified Planners and the Urban Land Institute. Ken is a graduate of Leadership North Carolina, served as Chairman of the Charlotte-Mecklenburg Coalition for Housing, and is a recipient of the Charlotte-Mecklenburg Community Relations Committee's "Fair Housing Hero" Award. His career in housing and community development has included jobs in Texas, Ohio, Indiana, Kentucky, and his native New York.
Michael Tubridy, Managing Director, Crescent Communities - With over 12 years of multifamily development experience, Michael has been responsible for leading over $750 million in development and redevelopment projects throughout the Southeast and Mid-Atlantic. Since joining Crescent Communities in 2013, Michael has led the predevelopment and entitlement of over 2,000 units in Charlotte and Nashville markets and is currently responsible for leading Crescent's $500 million portfolio of multifamily and mixed-use developments in Charlotte. Prior to joining Crescent, Michael served as the Vice President of Development for Aimco, a national apartment REIT, where he led the Southeast Region's multifamily redevelopment and respositioning efforts. Michael is an active member of ULI, NMHC, and serves on the board of directors of the Greater Charlotte Apartment Association. Michael is a graduate of the University of Richmond and holds a Masters of Business Administration from the Kenan-Flagler Business School at UNC Chapel Hill.
Lori Valenti Webb currently oversees branding, marketing, positioning/strategy and design of over 30 lease up developments and another 35 stabilized properties. She plays a key role in the execution of the marketing plans and works closely with Development, Design Managers, Architects and Operations to form a cohesive approach. She also has vast experience in respoitioned properties and stabilized communities. Lori's focus is on positioning each asset in their respective markets and garnering maximum rent potential. Lori has been in the Multifamily Industry for 10 years. Her career started at Riverstone Residential Group as the Regional Marketing Manager. She has been awarded National Achievers Awards and multiple other company awards. Lori is a licensed Broker in Charge in North Carolina and a licensed agent in California. She is passionate and innovative and brings a high-level of experience and perspective to her teams. Lori is dedicated to providing her teams the best resources possible, including the optimal return on investment. She is a frequent speaker for National Conferences and is an avid blogger for the Multifamily Insiders blog. She is proud to be a part of the National Professional Association of Women.
Russ Webb is vice president of the Atlanta & Georgia Apartment Association, a tech junkie and speaker extraordinaire. For nearly two decades Webb has taken on the challenge of a constituency of more than 2000 member companies, and is passionate about helping other organizations reach their potential. He is a teacher at heart and the originator of edu-tainment – making people laugh while learning. His sessions are some of NAA’s most popular, useful and always memorable.
A native of Atlanta (okay, technically Mableton, GA), Russ attended the University of Georgia & Georgia State University before embarking on a career in the hospitality business working for an international airline, a cruise line, a travel company and a convention center…not to mention a stint as a professional high diver!
After 9 years in hospitality he made the switch to association management in 1998 and is currently responsible for the day-to-day operation of the Atlanta & Georgia Apartment Associations.
Russ teaches classes about how to make your iPad the most productive tool ever and loves blowing people away with fun tips/tricks and amazing apps. Russ also has a passion for customer service & social media, and showing companies how to make the most of their online presence by embracing the opportunity to interact with your customers and prospective customers in a fun way. Russ honestly believes that every day is a GREAT day and his enthusiasm, optimism (and sarcasm) will help you laugh and learn at the same time.
Follow Russ on Facebook & Twitter - @RussWebbGA
Todd Whitlow is a partner with Brownlee Whitlow & Praet, PLLC, a law firm providing a full range of legal services to the multifamily industry throughout North and South Carolina. Serving the apartment industry for over a decade Todd sits on the National Apartment Association Lease Advisory Committee, and the Apartment Association of North Carolina Member Services Committee. Todd is also very active with the Triangle Apartment Association having served in a variety of positions over the years including as a Board member, committee chair and Chairperson of the New Lease on Life Board which is TAA’s transitional housing program.
Todd attended the University of North Carolina at Chapel Hill for his undergraduate studies before attending Campbell University for law school where he graduated with honors. He is a native North Carolinian, originally from Oxford, North Carolina and now resides in Raleigh, North Carolina. Todd focuses his practice on property and community management including all aspects of landlord representation from resolving resident disputes, such as Fair Housing matters, to contract negotiations and drafting in both North and South Carolina. In addition, Todd leads the firm’s community association practice throughout North and South Carolina.